Frequently Ask Questions

 

A. About Rufilo

  1. What is Rufilo?

    Introducing Rufilo – India’s first SMaRT credit card discovery and instant credit line based personal loan platform.

    Helping young professionals and self-employed entrepreneurs attain financial stability by getting access to the credit offered by the leading banks and non-banking financial institutions (NBFCs) is our primary objective. Rufilo is India’s best and fastest instant credit platform with zero paperwork. It offers an instant credit line for the customers based on their digital footprints, advanced big data, and AI-driven systems.

  2. What is Cooling off period?

    A cooling-off/look-up period is the time window as determined by the Board of the RE which shall be given to borrowers for existing digital loans, in case a borrower decides not to continue with the loan. No additional fee would be charged during the cooling off period and borrower is liable to pay only the disbursed loan amount. The cooling-off window is determined to be 3 days.

  3. How can I deactivate my loan?

    You can deactivate the loan from app.

  4. Why am I not eligible for the cooling off period ?

    There are multiple reasons due to which you are not eligible for the cooling off period.

    • Stipulated 3-day time limit is over.
    • No active loans.
    • Repayment is partially paid.
    • Disbursement is under process.
  5. What makes Rufilo the best app in India?

    Smart-Match-and-Responsibility-Tracker (SMaRT) is our unique offering for the next-gen billion Indian consumers who are underserved by the banking system but have superior capabilities to build a strong credit profile by availing the right credit card and getting instant credit line.

    Here are some of the key elements of the app:

    • Smart Match to the best available credit cards basis your business and personal needs
    • Responsibility Tracker to determine your creditworthiness and improve acceptance
    • Zero Paperwork and 100% Digital KYC Capabilities
    • Instant disbursal (In 5 minutes) to your bank account
    • Multiple repayment options via UPI/ Cards/ Paytm/ NACH
  6. Is Rufilo available in my city?

    Rufilo is available across the majority of the states & cities all over India. Do not forget to turn on your mobile GPS as the app determines your location eligibility by checking your GPS location on a real-time basis at the time of application.

  7. Can I share this app with my friends?

    Absolutely! We love having you as a part of our family, and we’d love to have your friends & family in it. You can share the Rufilo app via WhatsApp from the app itself.

B. Getting Started

  1. How to register with Rufilo?

    You can log in/register with the Rufilo app with your contact number. You can also create an account with Rufilo via Google, Facebook, and Truecaller.

  2. How to apply for a Rufilo Credit Line?

    Once you have successfully created your account with Rufilo and registered with the app, you can apply for the instant credit line from the app itself. All you need to do is fill in your basic details and upload a digital photo of the document required.

  3. What documents are needed to apply for a credit line?

    Since Rufilo is a 100% digital platform, we do not require any physical document to approve your application. Just enter your basic details along with your PAN Card number and upload a digital photo of your Aadhaar card. You can also verify your Aadhaar by using the e-Aadhaar verification module. The entire application process takes just a couple of minutes!

  4. What is the minimum age & income criteria to apply for a credit line?

    To apply for a Rufilo Credit Line, the minimum age of the applicant should be 21 years. Also, below is the income criteria for the same:

    1. For Salaried Applicant – Minimum monthly income should be Rs.12,000/-
    2. For Self Employed Applicant – Minimum monthly income should be Rs.15,000/-
  5. How much credit can I avail?

    Rufilo offers an instant credit line up to Rs.36,000/- depending on the eligibility of the applicant. The approval amount of every applicant may vary as the same is calculated digitally by considering the digital footprints of the applicant, application details, past credit behavior, etc. You can check your eligible amount using the app itself.

  6. Where and when will I get my approved credit amount?

    As soon as you accept the offer, the money gets disbursed into your registered bank account within a few minutes. It’s that fast!

  7. What is the interest that you charge?

    The interest charged on your credit amount is approximately 18%. However, these details may vary from one applicant to another as the same is digitally calculated. You can find the detailed information of your credit line in the app itself when you apply for the same.

  8. I want to increase my approval amount.

    The system digitally calculates your approval amount with the help of your profile details, past credit behavior, your credit history, etc. You can get a higher approval amount if you continue to make all your repayments on time and maintain a good credit history.

  9. I don’t have a PAN Card & Aadhaar card. How can I apply for a credit line?

    Rufilo offers credit line without any physical documentation. Therefore, to ensure a 100% digital approval process, your PAN Card details & your Aadhaar card are mandatory documents.

    We recommend you to get a PAN Card & Aadhaar Card as these are essential documents and apply for a credit line with Rufilo.

  10. What if there is a delay in the disbursement?

    In extremely rare case scenarios, if there is a delay in disbursement due to a technical issue from the bank's server, the money will get disbursed within 24 working hours.

    NOTE: Your repayment due date will be adjusted according to the date of your loan disbursement.

C. Repayments

  1. How can I check my repayment date?

    The details of your repayment is mentioned on your app home page. We also send you repayment reminders via SMS & notifications to help you make your repayments on-time.

  2. What are the repayment options?

    There are multiple ways by which you can make the repayment. Below are some of the repayment options available on the Rufilo app:

    • Net banking
    • Debit Card
    • UPI transfer
    • Bank transfer
    • Payment wallets

    NOTE: All repayments should be made to the company’s official account. Do not make the repayments to any private/individual account to avoid future discrepancies.

  3. Can I make the repayment before the due date?

    Yes. You can make the repayment before the due date by simply visiting the Rufilo app. You can click on the "PAY NOW" button on your app home screen to make the repayment.

  4. What if I couldn’t make the payment on time?

    If you miss your repayment due date, late payment penalty charges are added against your total outstanding. You can read the “Terms & Conditions” to check a detailed bifurcation of the late payment charges.

    As per RBI requirements, your loan details are sent by us to the credit bureaus (e.g., CIBIL, Equifax, Experian, etc.) Defaults of your repayments will also reflect on your credit report, which may affect your credit score negatively.

    The majority of the banks and lending institutions check the credit report of the applicant before approving their loan applications. Defaulting on repayments will affect your future loan approvals, and late payment charges will be added against your total outstanding.

    Therefore, we recommend all our customers to make the repayments on-time and maintain a good credit history.

  5. How often are the loan details submitted to the credit bureaus?

    The loan history and repayment details of all our customers are forwarded to the credit bureau on a quarterly basis. The credit bureau may take at least a week to update the same on your credit report.

    For more details regarding credit report updation, kindly contact the respective credit bureau.

  6. Can I foreclose my loan? Are there any extra charges for that?

    Yes. You can foreclose your loan anytime you like. You can visit the Rufilo app and make the payment by choosing from our multiple repayment options. Also, we do not charge any foreclosure charges to our customers.

  7. I have made the payment, but the same is not updated in the app? What do I do?

    Don’t worry! It takes up to 24 to 48 working hours for the payment to get updated in the system. In rare scenarios, if there are any technical issues from your bank’s server, the money will get reversed into your account within 24 working hours.